Refund Policy

Last updated: March 1, 2026

30-Day Money-Back Guarantee

At Canada IPTV, we are confident in the quality of our service. That is why we offer a 30-day money-back guarantee on all subscription plans. If you are not completely satisfied with our service for any reason, you can request a full refund within the first 30 days of your purchase — no questions asked.

Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request must be made within 30 calendar days of the original purchase date.
  • You must contact our support team directly to initiate the refund process.
  • The request must be for a standard subscription plan purchased through our official channels.

How to Request a Refund

To request a refund, follow these steps:

  1. Contact our support team at support@canadaiptv.tv or through our contact page.
  2. Include your account email address and the date of purchase in your message.
  3. Indicate that you would like to request a refund under our 30-day guarantee.
  4. Our team will verify your account and process the refund within 3 to 5 business days.

Refund Processing

Refunds are processed to the original payment method used at the time of purchase. Depending on your payment provider, the refund may take 5 to 10 business days to appear on your statement after we process it. Refunds for cryptocurrency payments will be issued in the equivalent CAD value at the time of the refund.

After the 30-Day Period

Refund requests made after the 30-day guarantee period will be evaluated on a case-by-case basis. While we are not obligated to issue refunds after 30 days, we may offer partial refunds or service credits in cases of extended service interruptions or other exceptional circumstances. Contact our support team to discuss your situation.

Account Termination Upon Refund

Once a refund is issued, your IPTV subscription will be deactivated and your login credentials will no longer work. If you wish to use our service again in the future, you will need to purchase a new subscription.

Exceptions

The following situations are not eligible for refunds:

  • Accounts terminated due to violation of our Terms of Service.
  • Promotional or discounted subscriptions that were explicitly marked as non-refundable at the time of purchase.
  • Requests made more than 30 days after the original purchase without exceptional circumstances.

Contact Us

If you have any questions about our refund policy, please do not hesitate to reach out to our support team at support@canadaiptv.tv. We are here to help and want to ensure your experience with Canada IPTV is a positive one.