Refund & Return Policy

Last updated: October 23, 2026

Summary

  • Within 7 days of purchase: full refund, for any reason.
  • After 7 days: no refunds, unless the service is not working and our support team cannot fix it.
  • Nothing to send back: your subscription is digital, so a refund simply deactivates your login.

7-Day Money-Back Guarantee

Every Canada IPTV subscription plan comes with a 7-day money-back guarantee. If you are not satisfied with the service for any reason, you can request a full refund within 7 calendar days of your original purchase date. We recommend testing your channels, devices and a live sports broadcast during these first days.

After 7 Days: Refunds Only if the Service Is Not Working

Once 7 days have passed since your purchase, subscriptions are no longer refundable for change of mind, unused time or no longer needing the service. The only exception is when the service is not working:

  • You are unable to stream because of a fault on our side, such as a server or account issue.
  • You have contacted our support team and given us the opportunity to troubleshoot the problem.
  • Our support team is unable to restore the service.

If all three apply, you remain eligible for a refund. Contact support as soon as a problem starts so we can fix it quickly.

What Does Not Count as "Not Working"

  • Slow or unstable home internet, or speeds below our recommended 25 Mbps (HD) / 50 Mbps (4K).
  • Problems caused by your device, router, VPN or internet provider restrictions.
  • Unsupported or outdated devices and apps.
  • Changes to individual channels or programmes made by broadcasters.
  • Not having time to use the service, or no longer wanting it.

Our team will still help you troubleshoot any of these — see our troubleshooting guide.

How to Request a Refund

  1. Contact our support team at info@canadaiptv.tv, by WhatsApp, or through our contact page.
  2. Include your account email address or username and the date of purchase.
  3. Tell us whether you are requesting a refund within the 7-day guarantee, or because the service is not working (describe the problem and your device).
  4. Our team will verify your account and process approved refunds within 3 to 5 business days.

Returns

Canada IPTV subscriptions are digital services delivered by email or WhatsApp — there is no physical product to return and no return shipping cost. When a refund is approved, your subscription is deactivated and your login details stop working. See our delivery policy for how subscriptions are delivered.

Refund Processing

Refunds are issued to the original payment method. Depending on your payment provider, a refund may take 5 to 10 business days to appear on your statement after we process it. Refunds for cryptocurrency payments are issued in the equivalent USD value at the time of the refund.

Exceptions

The following are not eligible for refunds:

  • Accounts terminated for violating our Terms of Service.
  • Promotional subscriptions explicitly marked as non-refundable at the time of purchase.
  • Requests made more than 7 days after purchase where the service is working normally.

Contact Us

Questions about this policy? Reach our support team 24/7 at info@canadaiptv.tv or through the contact page.